SHIPPING & DELIVERY
We aim to ship all items within 24 hours of receiving an order. We use reputable couriers like Royal Mail, Evri, DPD and DHL and all items will be tracked for your peace of mind. Our standard shipping servce to the UK is free and should take 1-3 days, Express is Next Day (if we receive the order before about 12pm - call us if you order after this and need it next day). If you have any problem with a delivery, please email us firstname.lastname@example.org or call us on 01494 410126. Most items are shipped from the UK (unless it's to the EU which are shipped from Germany) and we ask that you check any relevant import duties in your jurisdiction in advance as we are unable to cover these. US customers receive all items, apart from the safe, duty-free.
PRIVACY & SECURITY
Your privacy is very important to us. We will not pass your data to third parties for marketing nor will we resell it. We will only contact you about your order and matters that we feel may be relevant to you. You will have the right to unsubscribe from any mailings we send you that will be sent in compliance with the Privacy and Electronic Communications Directive.
RETURNS & REPLACEMENTS
Your purchase on this website is covered by the Distance Selling Regulations and we will be happy to offer you a refund within 30 days if you are not entirely satisfied as long as the unit is returned to us in the same condition it was dispatched including full packaging. In fact. we'll even pay for the return shipping, just contact us to arrange this. Ultimately all we want is for customers to be satisfied with their purchase.
We guarantee the quality of all our watch winders for 2 years from the date of purchase. Within the first 12 months we'll also pay the shipping back to us but in the second 12 months we ask that you return it to us. Our main service centre is in the UK (contact us for address details) and we also have one in the US (Eugene, Oregon).
You can place your order for your watch winder via our website where payments are processed securely for us by either Shopify payments/Stripe or Paypal. If you wish to purchase over the phone then please call us on 01494 410126 and we can take your order in minutes. Bank transfer is also an option bit contact us for details.
PAYMENT, PRICING & PROMOTIONS
We will from time to time run promotions but where two promotions may overlap we can only accept one promotion with each order.
To view orders you can log in to your account with us at any time and see the updated status.
UPDATING ACCOUNT INFORMATION
To update your information held by us pertaining to your order you can log in to your online account and do so.